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About Administrative Services Jobs

By being hired into one of our Administrative Services jobs at EvergreenHealth, you’ll be a key member of the EvergreenHealth team. Professionals in Administrative Services careers come from a variety of backgrounds, bringing an assortment of knowledge and skills to every area of our business. Please click on your desired Administrative Services job below to learn more about the exact qualifications. An opportunity at EvergreenHealth may be waiting for you!

Call and Referral Patient Coordinator

Job Title Call and Referral Patient Coordinator Req 32254 Department Call and Referral Support Date posted 05/06/2020 City Kirkland State WA Country US Shift Any Shift Hours Per Diem
Job Description

Job Summary:

Responsible for supporting EvergreenHealth Primary Care practices by providing best practice scheduling for

patients and providers, as well as triaging and attending to varying patient needs. Service provided by this

position is vital to the organization as it is often the first contact with patients and providers.

Primary Duties:

1. Provides scheduling of patient appointments as part of a centralized contact center supporting

multiple clinic locations with multiple provider schedules. Examples of appointment types include

new patient, urgent same day and next day, return visit, flu and vaccination, civil exams, labor and

industry (L&I), motor vehicle accident (MVA), and clinic procedures.

2. Manages incoming and interoffice telephone calls/inquiries, takes complete and accurate

messages, and coordinates communication between appropriate interdisciplinary staff including but

not limited to: MA’s, RN’s, ARNP’s and MD’s.

3. Daily management of Web Message appointment requests via outbound consumer calls for

appointment scheduling.

4. Utilizes predefined message templates and routes to appropriate party for patient

coordination/assistance as needed..

5. Directs patients to other departments and/or resources as needed; transcribes and forwards

patient messages as appropriate.

6. Performs other duties as assigned.


REQUIRED for the position:

High school graduate or equivalent

One to two years of experience in a hospital, medical office, healthcare insurance setting or 2 years customer service

Ability to type 35 WPM with high degree of accuracy

Knowledge of clinical/medical office procedures

Ability to be flexible and relate well with others in a professional and pleasant manner

Knowledge of medical records confidentiality

Critical thinking, solid judgment and ability to act quickly following standard process for

callers in crisis.

Excellent communication skills with a high degree

DESIRED for the position:

Working knowledge of insurances, Medicare, DSHS, Labor and Industries, and other third

party insurances

Previous insurance verifier, pre-authorization and/or medical receptionist experience

Knowledge of medical terminology