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About Administrative Services Jobs

By being hired into one of our Administrative Services jobs at EvergreenHealth, you’ll be a key member of the EvergreenHealth team. Professionals in Administrative Services careers come from a variety of backgrounds, bringing an assortment of knowledge and skills to every area of our business. Please click on your desired Administrative Services job below to learn more about the exact qualifications. An opportunity at EvergreenHealth may be waiting for you!

Health Resource Rep

Job Title Health Resource Rep Req 30117 Department Eastside Health Network Date posted 04/24/2019 City Kirkland State WA Country US Shift Day Hours 40 hrs/wk
Job Description
Job Summary:

Responsible for education and promotion of  health related services to EvergreenHealth community and potential clients/patients through telephone, mail  and e-mail contact, and for facilitating physician referrals, services, and class registration for EvergreenHealth aka King County Public Hospital District (KCPHD) No. 2 and all other business contracts we serve.  May serve as healthcare information representative for unique service-line programs affiliated with EvergreenHealth; including accountable care networks where high level benefit plan information, services and primary care provider (PCP) information and scheduling are facilitated.

Primary Duties:

1.Answers written and/or telephone inquiries regarding services, classes, and participating physicians for EvergreenHealth and affiliated services.

2.Provides excellent customer service experience via telephone/web.

3.Gives priority to responding to incoming phone calls, completing other assigned duties as call volume permits (i.e. letters, rosters, posting payments).

4.May perform outreach calls for designated services.

5.Utilizes EvergreenHealth resources and affiliated (approved) resources and websites to provide proactive assistance to patient’s needs.

6.May provide high level benefit information, physician referral and scheduling for selected services for EvergreenHealth affiliations with Eastside Health Network and Puget Sound Health Network.

7.Seeks out additional duties when assigned work has been completed and as call volume permits.

8.Performs all other duties as assigned.

License, Certification, Education or Experience:


REQUIRED for the position:

High school graduate or equivalent

One year of recent experience in customer service, preferably in the healthcare service industry or healthcare insurance industry

Ability to problem solve and retain composure in stressful situations.

Detail oriented and organized.

Multitask and process work efficiently, with a high degree of accuracy.


DESIRED for the position

Knowledge of EvergreenHealth hospital district and community resources

One year of call center experience

Apply here:

Are you a current EVERGREENHEALTH employee? Yes